What you get, what it costs, and what we owe you.

What the service is

klapp runs live quizzes and audience questions in a room. A host starts, the room joins with a code on their own phones, and everyone plays or asks on the same screen.

• The Friday quiz. Questions about the week's news, the same for everyone, new every week. Free and without a limit, with no account.
• Polls. The room answers on their phones, and the spread shows on the screen. Free.
• Your own quizzes. The host types a topic or hands over a document, reads the generated questions, and plays them with the room. Each question counts against the trial, the pack or the subscription.
• An event. One code for a whole talk or evening, with a running order and the host's phone as the remote control. Free, for a host who signs in.
• Registration. An organiser that is a business can take registrations for an event on the event's own page at klapp. Free.
• Q&A. The room asks questions, and a model drafts an answer suggestion to each one from the host's own material. Only the host sees the suggestion and decides what reaches the screen. Ten answers per event are free. More is paid per session, or included in Bedrift.
• The subscription. Three tiers, with a number of your own questions each month. Paid monthly or yearly until you cancel.

We also sell ready-made quizzes in our shop on Etsy. They are covered further down.

What it costs

Prices are in Norwegian kroner. The amount shown is the whole price and the amount charged to the card.

Cadence AS is not registered for VAT, so no VAT is added to these prices. When it registers, the prices will include Norwegian VAT, and this page and /pricing will say so from that date. For now we sell directly only to buyers in Norway: the card must be issued in Norway and have a Norwegian billing address. Outside Norway, the subscription and the pack are sold through Link once that sale opens. See “Buying from outside Norway” below.

The trial is never refilled. You get 50 trial questions per account, in total and not per month. Without signing in it is 10. When they are used, you buy the pack or subscribe. The Friday quiz, polls and the demo work as before.

The pack is 100 questions for your own quizzes, for 99 kr. It is a one-off purchase. The amount is charged to your card once, when you buy it, and never again. The questions belong to the account you were signed in with when you bought it. They never expire. If you buy more packs, the questions add up.

How the questions are drawn. The pack is used once the trial is used up, or once the month's questions are used if you subscribe. A round draws as many questions as you order. If the round turns out shorter, you get the rest back. A question that failed is not counted. The Friday quiz, polls and the ready-made sets never draw from the pack. The pack also works when the limit on the free part of the service has been reached.

An answer is one question from the room that the model drafts an answer suggestion for. When the answers run out, the room can still ask. The host just stops getting suggestions unless they add more. Q&A is paid per session also for a host who subscribes to Lærer or Team.

Playing is free, always, with as many people as want to join. Room size is never priced. The only ceiling on a room is a technical flood guard, sized far above any real room and never raised by paying.

The free part has limits, and they are on generating, not on playing. Generating questions costs us money, which is why the trial is 50. There is also a limit on what the free part of the service may cost us in total in a month. The 10 free Q&A answers count towards it. When the limit is reached, free hosts can still play the Friday quiz and the demo. The current numbers are on /pricing and /free.

The event package costs 249 kr and covers one event. The running order can hold up to three quizzes, where a free event holds one, and you get the Christmas-party quiz and the other ready-made sets in that event. It is paid once and charged to your card when you buy it. Team and Bedrift give the same in all your events, and you then do not buy the package.

Paying, and getting your money back

You add a card on a page run by Stripe. We never see or store the card number. The card lives with Stripe. By saving it you allow Cadence AS to charge it when you press a buy button in klapp while signed in, at the prices above: a Q&A size, 100 more answers, the pack of 100 questions, the event package, and the subscription. Nothing else is charged on a schedule or without that press. The same wording stands at the button on Stripe's page. You start the subscription in a checkout of its own, where you can give a different card. In Norway that checkout is on our page, with Stripe’s card fields; outside Norway it is Stripe’s. The card you use there is charged when you start and at each renewal until you cancel. The text above the button in that checkout says the same.

For Q&A you pay when you get the event ready, not on stage. You choose the Q&A size and pay while you prepare. Opening Q&A to the room charges nothing. 100 more answers are charged the moment you add them.

If the event has several sessions with Q&A, you can pay for all of them at once. The amount is the price of the size you choose times the number of sessions, and each session gets that number of answers. 100 more answers are bought per session. A session you add after paying is paid for on its own.

If the Q&A is never opened to the room, you get the money back automatically. You do not have to ask. The refund is sent when the event ends or expires, normally within about a day and a half of the payment. How soon it shows on your card is up to your bank.

If you paid for several sessions at once and none of them was opened to the room, you get the whole amount back automatically when the event ends. If some of them were opened, you can ask for the whole amount back under the rule below, as long as fewer than five have taken part in the same round or the same Q&A.

You get the whole amount back until five or more people have taken part in the same round or the same Q&A. If you paid for a Q&A, for several sessions at once or for the event package and have changed your mind, write to hello@playklapp.com before that has happened. We refund the whole amount, to the same card, within 14 days of your message. You do not have to give a reason, and this applies to you too if you buy for a business. In a round, those who have answered at least one question count, not those who only stood in the lobby. In a Q&A, those who have sent in or voted on a question count. It is the highest number in one round or one session that counts, not the sum over the event. What decides it is what we see on our side for the event, not the date you have set. What has been refunded cannot be used for the event.

If we let you down, you get the money back. If a Q&A, a pack or a subscription you paid for could not be used as described because the service failed, or because a new version of the service cut the event off, write to hello@playklapp.com. We refund the purchase, to the same card, within 14 days of your message. For a subscription we refund the part of the period in which it did not work. We make the refund ourselves in Stripe.

What is not refunded: the event package and Q&A once five or more have taken part in the same round or the same Q&A. 100 more answers, once added. Questions you have used from the pack of 100. And the rest of a subscription period after you have cancelled, apart from what is said above about a yearly subscription. The right to withdraw below comes on top of this, and so does every right the law gives a consumer when a service is not as agreed.

If the last payment is refunded in full, or you dispute the payment with your bank and it is reversed, your tier lapses and the account becomes free.

If you buy as a consumer, you have 14 days to withdraw. The 14 days run from the day you pay. For the subscription they run from the first payment. A renewal continues the same agreement and does not start another 14 days. To withdraw, write to hello@playklapp.com and say which purchase it is. A withdrawal form comes with the confirmation. We pay back within 14 days, to the same card.

Because you want the service at once, you are asked before you pay to tick that we should start delivering now, and that you know the right to withdraw ends when the service or the content has been fully delivered. For Q&A it is fully delivered when the event has ended. If you withdraw before that, you pay for the part that has been delivered: the share of the answers that was used. The tick you make when you get a Q&A ready also covers 100 more answers you buy during that event, so you are not asked again in front of the room. For the pack you tick that the right to withdraw ends for each question made for you, because it has then been fully delivered. If you withdraw within 14 days, you get back the price of the questions you have not used, 0.99 kr per question. After 14 days the pack cannot be withdrawn from, but the questions left stay on your account. For the event package it is fully delivered when the event has ended. For the subscription, a period is not fully delivered within the 14 days, so you can withdraw throughout. You then get back what you paid, minus the share of the period that has passed on the day you withdraw, and the subscription stops that day.

You get a confirmation by e-mail for every payment, renewals included, sent to the address of the account you signed in with. For the subscription, each payment gets a receipt from Stripe. When the subscription starts, you also get a confirmation from us with what you bought, the price, the next charge, how to cancel, how to withdraw and a withdrawal form. For Q&A and the pack, the confirmation shows a number and the date, Cadence AS with its organisation number and address, what you bought and, for Q&A, for which event, the amount, that you asked for delivery to start, and how to withdraw. A refund gives a credit note the same way.

If you buy for a business, tick that at the button and give its organisation number, which then stands on the confirmation. A customer that is a business has no right to withdraw. The confirmation is an e-mail with a PDF: we do not issue invoices in EHF or Peppol format. From 1 January 2027 we therefore cannot sell to a business that is registered to receive e-invoices through Peppol. The button tells you before anything is charged.

The seller is Cadence AS. Payment goes through Stripe.

And the price is shown before you make anything, never after. You will not spend two hours building something and then meet a paywall.